We all know that IT organizations need to improve how they partner with the business and silos within IT functions need to be broken down. But it’s one thing to say that and another thing to actually deliver on that promise.
That’s why I was excited to read this article on Protiviti.com that shares our experience helping a non-profit organization to make the shift from an IT-centric to a Customer-centric focus. My favorite quote comes from Protiviti’s Kathy Topel (who I have had the opportunity to work with):
Once everyone in IT began working together in the service of a single mission, they realized that the success of their individual group hinges on their collaborations and communications with colleagues in other IT groups
The program leverages a lot of useful practices like respecting the IT team’s time commitments, improving help desk services, and (most importantly) developing meaningful metrics that can show the value the new mission provides the whole organization.
What has your organization done to make IT more customer-centric?
Image Credit: rawpixel / Pixabay
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